Paul Ford, in a commencement address to the 2012 MFA graduates of the School of Visual Arts in New York City:
When I look out at this room I see a comparatively small number of faces but I also see a trillion heartbeats. Not your own heartbeats, but those of your users. The things that you build in the next decade are going to cost people, likely millions of people, maybe a billion people depending on the networks where you hitch your respective wagons, they are going to cost a lot of people a lot of time. Trillions of heartbeats spent in interaction. …
As a class of individuals, we make the schedule. What can we do to help others understand it?
If we are going to ask people, in the form of our products, in the form of the things we make, to spend their heartbeats—if we are going to ask them to spend their heartbeats on us, on our ideas, how can we be sure, far more sure than we are now, that they spend those heartbeats wisely?